Kin Insurance reviews

Testimonial from Alice E.

Kin's mission

Kin's mission is to reimagine homeowners insurance for every new normal. While other insurers are not made to handle a fast-changing world, Kin is built for the future and prepared to meet its challenges head on while helping our customers do the same.

That means a few key things for us:

  • Use technology to simplify everything from quotes to claims.
  • Help you save as much as possible – most customers report saving over $700 on when they switch to Kin.
  • Redefine your experience with our expert help, best-in-class service, and customized coverage.

If our customers are any indication, we’re on the right track. Take a look for yourself and read a deep-dive into one customer's experience.

What makes Kin different

Kin was built from the ground up with one simple mission: to fix homeowners insurance. We aren’t alone in seeing the problem in the industry, either. According to a recent study from J.D. Power, 74% of customers believe the home insurance industry needs improvement. Thirteen percent say it needs radical improvement.

We’ve taken that call for change to heart and reimagined what insurance should be. It should be easy to get the right coverage. It should be affordable to protect your home. And every interaction you have with us should leave you feeling informed and cared for – like family.

Our exceptional service reflects the trust you place in us. And that’s why we never settle for good enough.

We consistently outpace other insurance companies on customer satisfaction. Our Net Promoter Score (how likely our customers are to recommend us to a friend) is 77– miles above the industry average of 42 out of 100. It’s also why our customers are eager to share their experiences.

Net Promoter Score for home insurance companies

Company NPS
Kin 77
Country Financial 58
Erie Insurance Group 58
Amica 54
AAA 45
The Hartford 44
Geico 41
State Farm 40
Industry Average 42

Source: Clearsurance

In a nutshell, this is what makes Kin so different:

  • We create affordable coverage for homeowners who need it most. While company after company has left catastrophe-prone states, raised prices, or dropped policyholders, we take pride in serving homeowners in areas most affected by extreme weather:
  • We put you first. Our licensed representatives are trained to exceed your expectations. We check in to see how you’re doing, not just when you’ve filed a claim. And when you do have a loss, we leverage technology and virtual inspections to settle claims quickly and get your home back in order. Plus, we're even structured so that when you buy a policy from the Kin Interinsurance Network, you own a piece of our company, too. It's our way of making sure your voice is heard.
  • We make everything easy. Our products – from flood and hurricane insurance to wildfire coverage – are designed with your needs in mind, and our application makes getting the right amount of coverage easy. You get clear coverage recommendations and can see how your choices impact your premium. We rely on data to help us understand the ins and outs of your home so you don’t have to answer complicated questions. Plus, you can ask us questions anywhere: on our website, on the phone, via email, or on our social media channels. You can also learn more about insurance through our blog, FAQs, and glossary, which are updated regularly based on real customer questions and feedback.

But don’t take our word for it. Get a quote and experience better insurance for yourself.


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