home insurance company review

People’s Trust Insurance Review: A Look At the Consumer Data

This People’s Trust Insurance review considers customer reviews, price data, and registered complaints to see how the company delivers on customer satisfaction. As a point of reference, you can see how it compares to Kin. The goal is to help you make informed decisions when searching for the best home insurance in Florida.

People’s Trust Insurance is a Florida insurer that offers homeowners and flood insurance and aims to be a partner to customers who have experienced a loss. People’s Trust Insurance maintains an A rating from Demotech and has 1.76 percent of the Florida homeowners insurance market share.

People’s Trust Insurance vs. Kin on Customer Reviews

People’s Trust Insurance has more than a thousand reviews on Google, suggesting that the company works hard to solicit feedback from customers. Its overall rating is 4.2 out of five stars, suggesting the majority of the reviewers had a good-to-excellent experience with People’s Trust. Five-star reviews discuss great service and no problems with claims. 

Of the one-star reviews, one cites rude service representatives, problems with getting refund checks after cancelling, and dropping coverage after a claim. To People’s Trust Insurance’s credit, they do respond to every negative review and make an effort to amend the situation. 

Kin also has overwhelmingly positive customer reviews. We average 4.8 stars on Trustpilot with more than 750 reviews. We encourage honest reviews so we can continuously improve.

Most reviews note our professionalism and how much money they saved compared to other insurance carriers – an average of $500 per year. 

peoples trust average customer review

Bottom line: Taking feedback to heart is the key to building a better insurance company. 

People’s Trust Insurance Complaint Score

One of the most unbiased ways to measure a company’s reputation is through the National Association of Insurance Commissioners (NAIC) Complaint Index. The index rates a company based on complaints per market share and premiums. This index sets the median at 1, a score that indicates the expected number of complaints a company should receive based on its size. 

Companies that have a ratio higher than 1 have more complaints than expected while those under 1 have fewer complaints. The lower the score, the better the company’s reputation is. It’s that simple. 

People’s Trust Insurance has a complaint score of 3.42 after receiving 56 formal complaints in 2019. That means People’s Trust had more than three times the expected number of complaints than its competitors for its $173 million in premiums.

Kin, by contrast, has a complaint score of 0.

NAIC complaint score finalPeople’s Trust Insurance Average Premium

Florida has some of the highest home insurance costs in the nation. For many homeowners, finding reliable, affordable coverage has been a real challenge. 

While People's Trust does offer reliable coverage, its rates are steeper than other carriers. For a newly built home valued at $300,000, People’s Trust's annual average premium is $2,479 a year.

That's 83 percent more expensive than Kin's average of $1,354 a year.

Average Annual Premium Comparison

Value of Home Kin Insurance People’s Trust Insurance
$300k New Build $1,354 $2,479

Your home's location, construction, age, replacement cost, and more will impact your premium.  Even if you're in the middle of your policy term, you can still get a quote and see if you might save money by switching. 

People’s Trust Insurance vs. Kin on Claims

People’s Trust Insurance doesn’t have many public negative claims reviews. We do know that they partner with an affiliate, the Rapid Response Team, to handle post-loss mitigation and remediation, and positive reviews seem to suggest it's a good experience.

By contrast, our Managed Repair Network pairs policyholders with licensed, insured, and local contractors to get the work done professionally and fast. This lets homeowners choose from reputable contractors to do the work to their satisfaction. We want to empower our customers to get the repairs done the way they want. 

Wondering how Kin can help improve your experience with homeowners insurance? Get a quote today.

Get the Best Home Insurance from Kin

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