home insurance company review

US Coastal Insurance Review: How to Compare Carriers

When you're searching for the best home insurance, chances are you're going to pay attention to customer reviews, product offerings, prices, and more. This US Coastal Insurance review will help you see how the company compares to Kin in particular. We'll look at customer reviews, complaint trends from the National Association of Insurance Commissioners, and average premiums.

US Coastal Insurance offers homeowners, condo, and manufactured home insurance in Florida. The company states it has over 150 years of insurance experience and closed 95 percent of Hurricane Sandy claims (1,500) within two months. It only has 0.13 percent of the state’s homeowners insurance market share and maintains an A, Excellent, rating from Demotech.

US Coastal Insurance Customer Reviews

US Coastal Insurance has one review on Clearsurance, which is not enough feedback to determine service trends. The reviewer writes about a claim they made after a truck crashed into the property. Their policy was cancelled shortly after.

On the other hand, we have more than 1,000 customer reviews on Google and Trustpilot. Overwhelmingly, our feedback is positive. Most reviewers note our team's expertise and care. Others cite how much they saved by switching to Kin – about $500 on average. Others describe  the simplicity and fairness of the claims process.

We actively encourage customers to leave reviews and feedback, both for the benefit of future customers, and so we can see how we're doing.

us coastal average review score

Bottom line: Customer reviews show potential customers what they can expect from an insurance company's service.

US Coastal Insurance Complaint Score

The National Association of Insurance Commissioners (NAIC) created the Complaints Index to give each insurance company a ratio based on its  complaints compared to its size and market share. This helps consumers compare complaint trends accurately.

The Complaint Index median score is 1. A company with that score receives the expected number of complaints for its market share. A score below 1 means a company has fewer complaints than expected. If a company has a 2, it has twice as many complaints as expected, and so on.

US Coastal has a Complaint Index of 2.52, meaning it has more than twice the expected complaints. Kin, by contrast, has a score of 0, far below the norm for most Florida insurance companies. See the table below to compare.

naic complaint index final

US Coastal Insurance Average Premium

Homeowners insurance premiums in Florida are more expensive than almost every other state. That's because Florida sees its fair share of hurricanes, floods, and sinkholes. That damage is not cheap to repair, and policies are priced accordingly.

However, some companies are working hard to bring prices down, and it seems both Kin and US Coastal are on the right track. Based on a $300,000 newly built home, US Coastal's average yearly premium is $1,982, about 46 percent higher than Kin's at $1,354.

However, these averages aren't set in stone. You need to get a quote to know how much you'll pay for home insurance. That's the only way to accurately price your risk based on your location, your home's age and construction, and more. You may also be eligible for the additional discounts.

Average Annual Premium Comparison

Value of Home

Kin Insurance

US Coastal Insurance

$300k New Build $1,354 $1,982

US Coastal Insurance Claims

It’s hard to determine much about the US Coastal claims process based on one review. And compared to other Florida insurance companies, US Coastal's score is certainly not the highest we've seen. That said, there's not enough visibility into the process for us to analyze.

But we can talk about Kin's claims process. We rely on communication, transparency, and technology to make claims as easy as possible. We understand there's nothing more stressful than uncertainty coupled with a loss. So we keep policyholders in the loop as their claim moves along, and we use virtual inspections and other digital tools to assess damage quickly and fairly. 

To help our homeowners get their damage repaired fast, we created the Managed Repair Network. This allows policyholders to connect with and choose from local and licensed contractors to handle their repairs.

Thinking about making the switch to Kin? Get a quote today and experience the difference for yourself.

Get the Best Home Insurance from Kin

Don't settle for second best. Get a quote from Kin today!