This Heritage Insurance review takes a look at both consumer and publicly available data to show how the company fares in customer satisfaction, pricing, and more. We’ll explore customer reviews to get a sense of which insurance companies are the best in Florida.
Heritage Insurance is based in Clearwater, Florida, and offers home, condo, rental property, and commercial insurance to Florida residents. A relatively small company with less than 4 percent of the Florida homeowners market share, it’s publicly traded on the New York Stock Exchange and maintains an A, Exceptional rating from Demotech, Inc.
Heritage Insurance doesn’t seem to be requesting much policyholder feedback, despite the fact that customer reviews demonstrate a company’s real life customer service. It only has 10 reviews on Clearsurance for an average score of 3.7 stars.
Of its 10 insurance reviews, only 30 percent rate the company as excellent and 50 percent rate it as poor. Specific complaints referred to sudden cancellations and lack of communication after Hurricane Irma.
By contrast, Kin has more than 734 on Trustpilot customer reviews that are overwhelming positive. More than 87 percent rate our service as 5 stars. We encourage customers to leave reviews and give an honest assessment of what worked and didn’t so we can continually improve and exceed expectations.
See how Kin and Heritage Insurance reviews compare below.
Bottom line: The best compliment is one a customer gives in public and the best testament to a company’s character is how it responds to criticism.
Heritage Insurance claims to want to make prices fair in Florida, yet reviews suggest otherwise. Customers cite unexpected rate increases in their negative reviews. While saving money on homeowners insurance is the goal of every Florida homeowner, it’s not all that matters in an insurance policy. You want a company that offers low prices and exceptional service.
Heritage Insurance’s average premium for a $300,000 new home is $1,757. Our average premium is about 30 percent cheaper at $1,354 a year.
The true test of any homeowners insurance carrier is how they deal with claims. When homeowners experience a loss, it is important to process claims quickly and fairly. The claims reviews for Heritage Insurance suggest customers expect more, especially after a major storm.
While a few reviews aren’t the whole story, it’s true that the periods after a major storm are particularly important.
That’s why we call our customers just to check in after a storm. An insurance company shouldn’t only be there when things are bad.
We also use technology (think: satellite images and virtual inspections) to expedite claims processing and get you back to normal faster. Plus, our Managed Repair Network pairs you with licensed, insured, and local contractors to get repair work done professionally and fast.
Ready to save and experience better service? See what we can do for you. Get a quote today.
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