home insurance company review

Capitol Preferred Review: What the Data Says

To help in your search for the best Florida home insurance, let's take a look at Capitol Preferred Insurance. This review looks at data from real customer reviews, complaint trends from the National Association of Insurance Commissioners (NAIC), and average pricing data. You can see how this company compares directly to us based on these objective metrics.

Capitol Preferred Insurance has been around since 1997. This comapny offers homeowners, renters, condo, dwelling fire, and life insurance to Floridians. It maintains an A, Exceptional, rating with Demotech and has 0.42 percent of the home insurance market share in Florida, though they recently dropped many policyholders.

Capitol Preferred Insurance Customer Reviews

Capitol Preferred Insurance has 38 reviews – you might expect to see more considering the company has been around for more than 20 years. It maintains a 2.3-star average rating on Google reviews. Recent reviews cite being cancelled with no notice during a pandemic and premium increases by 40 percent. To its credit, Capitol Preferred does respond to some reviews. 

Kin has more than 800 customer reviews on Trustpilot with an average rating of 4.8 stars. Our feedback consistently cites our expert agents who are ready to help with any question or request. Customers also note how much they saved or how easy their claim was.

capitol preferred average review score

Bottom line: Customer reviews offer a look into the customer experience. While some reviews may be outliers, consistent remarks indicate a solid trend.

Capitol Preferred Insurance Complaint Score

The National Association of Insurance Commissioners (NAIC) created its Complaint Index to help consumers compare insurance company complaint trends. The system is pretty simple: a score of 1 means the company receives the "expected" amount of complaints based on its size, while a score of 2 means a company has twice the amount of expected complaints. A score of 0 means the company faces fewer-than-expected complaints.

In other words, 1 is pretty standard (most companies eventual face formal complaints, especially in a heavily regulated industry like insurance) and 0 is the ultimate goal. 

Capitol Preferred has one of the better Complaint Index scores of the Florida carriers we've reviewed. Their score in 2019 was 1.53, down from 3.23 in 2018 and 7.36 in 2017. 

Kin's score is 0.

naic complaint index final

Capitol Preferred Insurance Average Premium

While Capitol Preferred Insurance fares better than some insurance companies in its reviews and complaints, its premiums may give some homeowners sticker shock. Capitol Preferred's average premiums are about double the price of Kin's. For example, for a $300,000 newly constructed home, their average yearly premium is $3,003. Ours is $1,354. 

Averages are a good way to give an impression of cost, but they aren't the whole story. Remember that the only way to know what you'll pay for home insurance is to get a quote. You may be eligible for additional discounts, too.

Average Annual Premium Comparison

Value of Home

Kin Insurance

Capitol Preferred Insurance

$300k New Build $1,354 $3,003

Capitol Preferred Insurance Claims

Customers pay insurance carriers to protect them in a loss. We can't say how Capitol Preferred handles its claims, but its low complaint score may indicate it's doing better than most Florida insurers.

For our part, we prioritize communication, transparency, and ease in our claims handling. We know how stressful losses can be, and we use technology to settle claims as fast and painlessly as possible for our homeowners.

We also built our Managed Repair Network to connect policyholders with licensed and insured contractors to handle their repairs. That means our customers don't have to search for and vet contractors on their own, and they have peace of mind that repairs will be done professionally.

Experience what home insurance should be. Get a quote from us today!

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