Editor’s note: On June 15, 2022, Southern Fidelity Insurance was placed into receivership .
This Southern Fidelity Insurance review is intended to help you make informed decisions in your hunt for the best home insurance in Florida and Louisiana. We’ll look at customer reviews and premiums to give an objective impression of how Southern Fidelity fares when it comes to customer experience.
Southern Fidelity Insurance was founded in 2005 and works with a series of independent agents in Panhandle states prone to hurricanes. It offers homeowners, condo, renters, flood, umbrella, and equipment breakdown coverage. The company has less than one percent of the Florida market share (0.81 percent) and has an A, Exceptional, rating from Demotech.
Southern Fidelity Insurance doesn’t have a lot of customer reviews – only 27 on Clearsurance with an average rating of 2.72. Thirty percent of the reviews give a one-star rating.
Reviews are sporadic – some are even years apart. Because consumers typically head to review sites when something is wrong, this could be a reassuring sign. It also mean few consumers are impressed enough to leave a review otherwise.
Some reviews are critical of how claims were handled, while some positive reviews cite great service and quick claims processing.
By contrast, we encourage customers to leave honest reviews. We want to learn from their experiences, both good and bad. Of the more than 1,500 customer reviews, our customers overwhelmingly give us five-stars. Our average rating is 4.8 on Trustpilot, with most policyholders citing an easy buying and claims process.
Bottom line: Encouraging customers to leave honest reviews demonstrates transparency.
Florida homeowners pay some of the highest home insurance premiums in the nation, and rates are only projected to keep increasing as storms get more frequent and severe each year. It’s important for homeowners to save money on their coverage without sacrificing coverage for hurricane winds and more.
Southern Fidelity Insurance’s average premium for a newly built home valued at $300,000 is $3,039 a year. That’s more than twice as expensive as Kin’s average of $1,354.
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Averages are helpful, but to really see how much your home insurance will cost, get a quote. It’s the only way to crunch all the variables that impact your home’s rate.
The claims process says everything about an insurance company. You can be the greatest at servicing policies, but if you don’t live up to expectations during a claim, you aren’t fulfilling the promise of the policy.
Based on Southern Fidelity’s customer reviews, it’s not clear how the claims process is overall. Some negative reviews cite bad claims experiences, but it’s not enough to get a sense of trend versus outlier experiences.
What we do know for sure is how we approach claims: with transparency, speed, and ease. We keep you informed from the first notice of loss to settlement and repair. Plus, we leverage technology and virtual inspections to speed things up.
We also offer our Managed Repair Network to connect policyholders with licensed, insured, and local contractors who are vetted for their professionalism and quality of work. You still call all the shots in how the work is done.
Experience better home insurance. Get a quote from Kin today.
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