home insurance company review

American Traditions Insurance Review: A Look At the Consumer Data

You don't want to trust the protection of your home to just any insurer. Your home deserves the best home insurance company. This American Traditions Insurance review is intended to help you make informed decisions when shopping for coverage. We'll look at customer reviews, formal complaints, and average premium to give you unbiased facts about American Traditions Insurance.  

This insurance carrier was founded in 2006 and approved to underwrite manufactured homes. In 2016, American Traditions Insurance merged with another Florida insurer, Modern USA Insurance Company, adding on homeowners and condo policies. The company has an A rating from Demotech demonstrating its financial strength and has a little more than 1 percent of the homeowners insurance market share in Florida.

American Traditions Insurance vs. Kin on Customer Reviews

According to Google reviews, customers are pretty happy with American Traditions Insurance. The company has an average rating of 4.7 based on 24 reviews. Given that the company has been around since 2006, you might expect to see more reviews, though. 

Some of the positive reviews include commenting on pleasant people to work with and being responsive during claims. Ironically, the negative reviews talk about a lack of responsiveness and rude people. All of these reviews were within the past three months, which suggests that customer satisfaction may be highly contingent on the representative. 

Many of the early reviews give a rating without a comment, so it's impossible to know the context and the source. 

By contrast, Kin has a 4.8 average rating based on more than 750 customer reviews. It's important to get feedback from our customers so we can keep improving. Unlike American Traditions Insurance, we respond to any negative review in hopes that we can find a way to rectify the situation and learn from it. 

Our reviews consistently cite an easy buying experience, saving money, getting expert help when needed. 

american traditions average customer review

Bottom line: Good reviews based on hundreds of customer experiences give a solid impression of a company's track record. A handful of reviews may not be a large enough sample size.

American Traditions Insurance Complaint Score

To help consumers understand whether a company has a normal amount of complaints based on its market share, the National Association of Insurance Commissioners (NAIC) created a Complaint Index. This index provides a ratio for the number of filed complaints that a company has in relation to its annual premium. This is designed to give a fair impression of how companies of any size compare to each other. 

The national median ratio is 1, which indicates an expected number of complaints. When the ratio is less than one, that means a company has fewer complaints than expected. The opposite is true, too: a number higher than 1 suggests more than the anticipated number of complaints, a red flag for customers.

American Traditions Insurance had 27 complaints in 2019 and $117 million in annual premiums. This results in a 2.44 Complaint Index, down from 6.53 in 2018 and 8.45 in 2017. Based on 2019 data, the company seems to be working hard to reduce internal issues that lead to complaints. It will be interesting to see if they are able to continue this positive trend.

For reference, Kin's ratio is 0, well below the national median and many other Florida home insurance companies.

NAIC complaint score finalAmerican Traditions Insurance Average Premium

Ask any homeowner in Florida and they will all agree: homeowners insurance in Florida is expensive. The state’s average premium is among the most expensive in the nation. Many homeowners fear it will only go up with each year’s storm season promising more claims. 

For a newly built home valued at $300,000, American Traditions' average premium in $2,314 – 70 percent more expensive than Kin at $1,354.

Average Annual Premium Comparison

Value of Home Kin Insurance American Traditions Insurance
$300k New Build $1,354 $2,314

Homeowners premium is based on your home’s location, size, construction, and claims history. The only way to know for sure what you'll pay for coverage is to get a quote. For reference, all Kin policies include hurricane coverage.

American Traditions Insurance Claims

Claims are where insurance companies demonstrate their ability to deliver on the promise of the policy. While not every claim will be approved – policies do have exclusions – being responsive to claims is important. 

Some American Traditions Insurance company reviews suggest that the claims process is frustrating – a few homeowners had to make multiple calls to get service.  

We believe a frustrating claims experience is avoidable. We've built the best possible claims process with technology that helps us assess and process claims faster. This gives customers answers sooner than later, which makes everyone happy. 

In addition to reaching out to customers after a major storm, we created the Managed Repair Network to pairs policyholders with licensed, insured, and local contractors. After a major loss, no one wants to lose time vetting contractor after contractor. Our solution ensures repairs get done fast, easily, and expertly. 

Get a quote and see what a difference the right insurance company makes.

Get the Best Home Insurance from Kin

Don't settle for second best. Get a quote from Kin today!